Client Relationship Manager

We are seeking a friendly, highly-skilled Client Relationship Manager. In this role, You will be responsible for nurturing and maintaining relationships with our clients to ensure their satisfaction and loyalty. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and working to enhance their overall experience with our services. The ideal candidate will have excellent communication skills, a customer-centric approach, and a proven track record of building successful client relationships.

Client Relationship Manager Responsibilities:

• Develop and maintain strong relationships with clients by understanding their needs, addressing their concerns and ensuring a high level customer satisfaction. They act as a liaison between client and the company, ensuring smooth communication and delivery of services.
• Act as the main point of contact for client inquiries, requests, and escalations.
• Understand each client's business objectives and how our services can support them.
• Provide timely and accurate responses to client queries via phone, email, online or in-person meetings.
• Proactively identify opportunities to upsell or cross-sell services to clients.
• Conduct regular check-ins with clients to gather feedback, address concerns, and assess satisfaction levels.
• Maintaining accurate client records, updates and documenting processes.
• Develop strategies to enhance client retention and loyalty.
• Ensuring a positive and professional client service experience.
• Directing client complaints or complex queries to relevant departments in a timely manner.